I am based in the Dominican Republic and have a background in customer support and digital operations. I have experience assisting U.S. customers through various channels, including phone, email, and chat, and I excel in managing difficult conversations while ensuring customer satisfaction. In my current role, I work with WordPress websites for home service companies, where I handle tasks such as publishing and updating pages, testing forms, and identifying website issues. I also document processes and keep projects organized. I am motivated to contribute my skills and experience to a new opportunity.