I have been working in customer experience and technical support for a while now. I have handled everything from everyday user questions to complex technical tickets using tools like Salesforce, SAP, and Jira. Recently, I have been working in software QA and LQA, which has helped me bridge the gap between users and development teams. My biggest strength is staying calm and empathetic, even in hectic situations. I am fluent in multiple languages, including Chinese, Mandarin, English, Portuguese, and Spanish, allowing me to work comfortably with international teams. I look forward to bringing my skills to a remote team to help build a great customer experience.