I am an IT support professional with over eight years of experience in technical support, troubleshooting, and customer service. I have provided L1 and L2 support to corporate users across various enterprise applications. I am skilled in handling support tickets, investigating technical issues, and communicating solutions clearly to customers. I believe in proper follow-up and documentation, and I strive to improve processes through better FAQs and knowledge-based articles. My goal is to combine strong technical troubleshooting with excellent communication to deliver a smooth customer experience. I am excited about the opportunity to bring my experience and customer-first approach to this role.