I have a master's degree in computer science and have worked for the past two years as a freelance client support specialist alongside a web developer. My role involved being the first point of contact for clients, answering questions, and explaining technical decisions in simple terms. I have developed strong skills in maintaining calm and clear communication, even in complex situations. I have hands-on experience with databases and am certified in customer handling, which allows me to navigate systems and tools effectively. I believe my combination of patience, clear communication, and technical understanding would be a valuable asset in a support role at a company.