I have over 10 years of experience in customer support, success, onboarding, and operations. I am passionate about not just resolving customer issues, but also finding the root cause of problems to ensure customers feel heard and successful. Currently, I work in onboarding for new clients and coordinate with various teams to improve processes and create helpful resources. Previously, I served as a business engineer, assisting customers with technical issues, and as a customer success manager, where I handled a range of responsibilities. I thrive in roles that allow me to combine problem-solving, communication, and continuous improvement to enhance the customer experience.