I have six years of experience working as a customer support and service representative across various industries, including e-commerce, SaaS, FinTech, and real estate. Currently, I manage client relationships for a US-based rewards platform, where I handle product information and resolve issues related to bookings and flights. I am skilled in using CRMs like Intercom and HubSpot, and I communicate effectively with internal teams through tools like Slack and Zoom. I recently completed professional training in customer success and onboarding, and I am eager to bring my skills to support your customers and help your company thrive.