I am a customer support specialist with over three years of experience in e-commerce, rentals, and furniture platforms, primarily using live chats and emails. I have worked with tools like Intercom, Zendesk, and various CRM systems to address a wide range of customer issues, including billing and account problems. I take pride in going beyond just resolving tickets; I proactively identify and address recurring issues to improve processes. I am comfortable working independently and remotely, and I have hands-on experience with WordPress, which aligns with your needs. I am seeking a long-term role where I can continue to solve real problems for real customers.