I have spent 8 years in customer support, most recently as a team lead, where I managed a remote team handling live chats, emails, and phone support. I take pride in owning our response time metrics and have successfully driven a 15% reduction in handling time while maintaining customer satisfaction above 90%. I enjoy the investigative side of support, working closely with developers to resolve issues rather than just passing them along. Additionally, I have experience creating training materials and help center content. I am based in Lagos and fully set up for remote work, and I am motivated by the opportunity to bridge the gap between customers and product teams to enhance the overall experience.