I am a bachelor's graduate in business management, currently based in Warsaw, Poland. I have over four years of experience in customer support, most recently as a VIP support specialist in the iGaming industry. In this role, I assisted players through various communication channels, ensuring their inquiries were handled smoothly and building strong relationships. Prior to that, I worked as a customer support specialist, where I managed inquiries and escalated cases to relevant teams. I am proficient with various customer support tools and can communicate in English and French.