I am someone who really enjoys helping people and solving problems. In my previous customer-facing experience, I learned the importance of listening carefully, communicating clearly, and taking ownership of a customer's issue until it is resolved. I have developed my technical background in web technologies like HTML, CSS, Bootstrap, and PHP, and I created a small e-commerce project in a framework because I enjoy how digital products work. This combination of customer experience and technical skills allows me to communicate effectively with both customers and the technical team. I am eager to learn and excited about the opportunity to contribute to a new team.