I have specialized in customer support for over a decade, focusing on SaaS digital platforms and the crypto industry. In my previous role, I worked as a Customer Support Specialist Level 2, where I supported a complex buy platform and handled troubleshooting for various technical issues. I am experienced in creating no-code dashboards and utilizing tools like Google Analytics and HubSpot to assist marketing and web agencies. I enjoy bridging the gap between clients and engineering teams, ensuring effective communication and problem resolution. I believe my skills and experiences align well with this job role, and I am excited about the opportunity to contribute to your team.