I have over three years of experience in the fast-paced customer service industry. I started as a customer service representative and progressed to quality and training roles, where I monitored performance and coached agents. Eventually, I became a team manager, overseeing a team of 15 to 20 people and managing their KPIs. I have strong communication skills and thrive under pressure, enjoying problem-solving. I am eager to continue growing in the customer support field and am open to learning new systems.