I started my career in customer service in a call center over seven years ago. I have experience in loyalty, retention, cross sales, and customer support. I then transitioned to account management and customer success, where I serve as the main point of contact for clients, ensuring their satisfaction and the value they receive from our services. In my previous role as an onboarding manager for a SaaS company, I handled onboarding, created FAQs, and collaborated with the product team to identify patterns for improvement. I am passionate about helping clients succeed and enhancing their experience with our products.