I have eight years of experience in customer support, working across various sectors including enterprises and startups. My roles have included billing support, complaints handling, team leadership, and project management. I have successfully managed teams of up to 15 people, focusing on their KPIs and providing training to ensure success. Currently, I work as an account director for a B2B marketing agency, where I manage client DNS settings and website deployments. I am seeking a more technical role to enhance my skills and adapt to the future of the industry.