I have experience in customer service, quality control, and fraud monitoring and prevention. In these areas, I developed active listening skills and the ability to resolve cases professionally and empathetically. I have also worked remotely, coordinating tasks and collaborating with leaders from other areas to follow up on cases while maintaining customer service. I consider myself to be organized, solution-oriented, and service-driven. I am looking for an opportunity where I can continue to grow professionally and contribute my experience to provide quality service.