I started my career as a developer, building features on internal platforms. However, I realized I wanted to connect with the users of my work, not just write code in isolation. After a brief experience in client-facing support, I discovered my passion for helping people directly. Currently, I work in tech support, collaborating with QA and engineering teams to resolve issues and improve documentation. I enjoy solving technical puzzles and am excited about the opportunity to bridge the gap between customers and product teams.