I describe myself as someone who has built my career around helping customers feel supported, understood, and confident when using a product or service. I started in customer service and technical support within the call center industry and have moved into leadership positions, managing customer-facing operations of over 200 people. My experience taught me how to troubleshoot, communicate clearly under pressure, and understand the human side of customer support. I transitioned into the SaaS field, managing high-value customer portfolios and collaborating with teams across different regions. I believe my combination of technical support experience, leadership skills, and customer empathy makes me a strong fit for roles in this area. I am also a native Spanish speaker from Colombia with advanced English skills.