I have over three years of experience working as a Customer Success Manager in the fast-growing SaaS industry, managing both SMB and enterprise accounts. I believe that customer success is about driving adoption, enabling real outcomes, and earning trust at scale. I have owned the entire customer journey, collaborating with cross-functional teams to ensure a seamless experience. I specialize in tracking health scores and preventing churn by building dashboards and running engagement campaigns. Additionally, I lead implementation projects and train customers on new features. I am fluent in Spanish and am excited about the opportunity to contribute my skills.