I hold a degree in communication sciences and have five years of experience as an interpreter for healthcare institutions in the US and the UK. My work involved providing customer service in sensitive situations with accuracy, empathy, and confidentiality. Additionally, I have experience building digital products, apps, websites, and AI-powered tools, which gives me insight into how products function behind the scenes. I recently completed a course in AI foundations and am comfortable using AI tools to enhance customer experience and product workflows. I am fluent in Portuguese and English, and I also speak French and some Spanish. I am organized, detail-oriented, and I genuinely enjoy helping people, which motivates me to pursue a customer service role like this one.