I am a business intelligence and customer experience analyst with over six years of experience. My background combines hands-on data analysis and customer-facing work, utilizing tools like SQL, Excel, Python, and BI platforms. I have successfully identified root causes of customer issues and collaborated with various teams to implement solutions, such as redesigning policies that significantly reduced customer complaints. I am a native Portuguese speaker and am also practicing Spanish and English. I thrive in remote work environments and enjoy making a positive impact on customers' lives. I am currently seeking a remote role to further leverage my skills.