I am a customer support and technical support professional with over 10 years of experience. I have provided technical support for multiple American-based companies through email, chat, and phone. My expertise includes tier two troubleshooting, onboarding for SaaS companies, and creating documentation and knowledge bases. I also have experience in CRM management and operations coordination, focusing on weekly operational KPIs. My extensive experience with various platforms has equipped me with a diverse skill set in this field.