I am a Canadian currently based in Belgrade, with a career focused on customer support, operations, and process improvement. I have primarily worked in smaller startup companies, often supporting the CEO or founder. In my current role, I rebuilt the customer support structure, onboarded and trained the team, and implemented AI support automation. My strength lies in identifying patterns and understanding process breakdowns, which allows me to enhance the support experience for both customers and the team. Thank you for your time and consideration.