I have four years of experience supporting customers and users in Fintech, SaaS, and education environments. I began my career in customer support in Fintech, where I handled inquiries and resolved transactional issues while maintaining a high customer satisfaction rate. I have developed knowledge-based resources to help customers find information quickly. Most recently, I worked as a Student Success Coordinator, supporting students throughout their learning journey. Additionally, I have experience as a virtual assistant, managing administrative and operational tasks.