I am a customer service specialist with a background in IT support and web development. This combination allows me to understand both customer frustrations and the technical aspects of their issues. In my previous role, I handled customer inquiries through chat and technical systems, contributing to documentation to help troubleshoot common problems. As a full-stack developer in my free time, I can communicate technical issues clearly to developers, ensuring efficient resolutions. I take pride in following up on cases until they are resolved, and I genuinely enjoy helping people and staying organized in my work.