I have spent the last seven years in customer support and customer success, leading a large customer operations team. My experience includes handling various issues, maintaining a high customer satisfaction rate of 98%. I am drawn to this role because I believe in the importance of building digital products that people rely on. I am passionate about resolving customer issues quickly and ensuring they feel heard. Additionally, I excel at bridging the gap between customers and technical teams, translating customer experiences into actionable insights for product development.