I am a support engineer with over eight years of experience in customer-facing roles. Most of my career has been focused on support, including four years working with automation for platforms like WordPress and Tumblr. Recently, I have taken on a lead operations role in a logistics company. I am skilled in using various CRMs such as Sendesk, Freshdesk, and Intercom, as well as project management tools like GitHub and Jira. I am a native Spanish speaker and also fluent in English, Portuguese, and French.