I have over eight years of experience in customer-facing and operational roles, where I have successfully handled complex cases and escalations with international customers and B2B partners. Although I do not have direct SaaS experience, I have built my career by entering new industries, such as aviation and InsurTech, where I quickly adapted and excelled. I have a strong quality score and actively train new joiners, receiving positive feedback on their performance. I also work extensively with AI tools and focus on workflow optimization and process improvements. I am adaptable, proactive, and always seek new ways to enhance customer service, which I believe is crucial in a startup environment.